Sofia
Bulgaria
German
Salary
Turn Your Passion for Online Gaming into a Career 🎮
Your Career Journey Starts Now 🌍
If you’ve got native-level German, B2 English, and a soft spot for gaming & video games— your next career adventure starts in Sofia.
We’re hiring Customer Care Specialists to join a global, award-winning enterprise ranked number 1 Inspiring Workplaces on the Top 100 list 🥇
You'll be the voice (and keyboard) behind the world's most famous cutting-edge online gaming company that’s redefining the way people play and connect.
📍Office-based in Sofia, Bulgaria
🗓️Start date: NOW!
💶 3800 BGN gross + performance-based bonuses
Relocation Starter Pack Includes
✈️ The cost of a travel ticket to Sofia.
🏨 Accommodation for the first two weeks covered (Hotel or apartment)
🏡 Up to €350 contribution towards 1st month rent.
🏠 Accommodation support with temporary or permanent accommodation.
💼 Full-time office-based customer advisory role in a multilingual contact center.
👯♂️ Friendly international team + positive vibes only.
What You Will Do
🎯 Deliver Impactful Support: Handle calls, messages, and chats with care, especially in urgent situations.
💪 Master Policies: Use your knowledge to ensure the best outcomes for the community.
🌟 Own Queries: Resolve issues or escalate quickly, making sure nothing is left hanging.
⚡ Prioritize Urgency: Spot and escalate critical issues with speed and precision.
✍️ Craft Clear, Personalized Responses: Make every message count and show customers they matter.
🚨 Handle Emergencies Calmly: Communicate sensitive plans with empathy and clarity.
💡 Drive Change: Identify issues and provide actionable feedback to improve experiences.
The Ideal You
🗣️ C1 level German + English is a plus but no mandatory.
⌨️ Strong written skills — you’ll be chatting, typing & handling emails.
🧠 Tech-comfy & cool under pressure.
🎓 No experience needed — just a great attitude & a love for helping people.
🌞 Sofia is waiting for you - 📩 Apply Now!
📩 Apply now or slide into our DMs — your Customer Service x Gaming x Sofia life begins NOW!
